To everyone who has shopped with us recently, we owe you an apology. We know some customers have experienced delays hearing back from our customer service team, alongside shipping and delivery issues with recent orders, and we’re truly sorry for the frustration this has caused. If you’ve reached out to us recently, please know you are not being ignored. Our team is currently working through a high volume of customer queries and every single message will be responded to and resolved. We’ve paused non-essential internal activity so our full focus can be on resolving customer issues as quickly as possible and improving things moving forward. Thank you for your patience and support while we work through this properly. Kai Collective Team